How to send booking confirmations and reminder texts

Which texts can you send?

You choose each one with a tick box. They go to the phone number the guest gave when they booked.

• Confirmation when a booking is made or accepted.
• Reminder the day before, with a cancel link. This is the one that cuts no-shows the most.
• "Still coming?" check on the day, 1, 2, 3, 4 or 6 hours before.
• Waitlist: text people waiting when a table comes free.
• Review nudge after the visit, only to people who turned up. It needs a review link under Notifications.

How to switch them on

1. In the left menu, under Events and money, click Texts.
2. Look at Your text balance. If it says 0, buy a bundle first (see our text bundles guide).
3. Under Which texts to send, tick the ones you want. If you pick "Still coming?", choose how many hours before.
4. Press Save.
5. Under Send a test, type your own mobile number and press Send test text (1 credit). Check it arrives.
6. Scroll down to Recent texts any time to see what has gone out and whether it was sent.

Quanto costa?

One text is one credit. A long message over 160 characters uses two. Each text you switch on uses a credit for every guest it goes to, so start with the reminder and add more if you want them.

If your balance hits zero, texts stop until you top up. Emails carry on as normal. Nabsie emails you when you are down to 10 texts, and again when you run out.

Watch it done

Cutting no-shows is not only about texts. Our guide to reducing no-shows covers reminders, easy cancelling and when deposits help. Plans and prices are on the pricing page.